topic Re: Initialise new sky stream puck activation code issue in Sky Stream

Initialise new sky stream puck activation code issue

Will17794 — Wed, 03 Sep 2025 17:22:06 GMT

Git all the way through set up of new sky stream puck but at linking to account activation code does not move me forward to full set up

tried 6 x with reset process but still no joy

Re: Initialise new sky stream puck activation code issue

Daniel0210 — Wed, 03 Sep 2025 17:30:22 GMT

@Will17794

~~I've~~ We've moved your post to the Stream board as it's not a Sky+ issue.

Re: Initialise new sky stream puck activation code issue

Fothergill1 — Wed, 03 Sep 2025 19:34:28 GMT

@Will17794 Are you signed into your MySky account at www.sky.com when you enter your activation code? If not it won't work and you will probably get an error message.

Re: Initialise new sky stream puck activation code issue

Will17794 — Wed, 03 Sep 2025 20:17:51 GMT

yes fully signed in and no error message at all.
can key in the activation code but then nothing happens.

we think it may be due to poor and fair internet connection despite just getting B4RN fibre installed today.