topic TV screen goes black intermittently in Sky Stream

TV screen goes black intermittently

Andyot — Mon, 01 Sep 2025 19:43:35 GMT

I've recently signed up to Sky broadband and Sky Stream. Everything seems to be installed correctly but when I'm watching the TV, every few minutes the screen goes black for 2-5 seconds. Any suggestions? I'm not very technical so struggling to know what to do.

Re: TV screen goes black intermittently

mikealanr — Mon, 01 Sep 2025 19:50:27 GMT

Hi @Andyot

This usually points to poor connectivity between your puck and your router or poor broadband speeds. Sky say you need 25Mbps for HD and 30Mbps for UHD.

You can run a speed test by opening netflix > select profile icon top left > get help > connection check.

You may have more stability using an ethernet cable, however you will need to turn WiFi off in the settings of the puck. (Settings > network > WiFi)

MikeAlanR

Re: TV screen goes black intermittently

Andyot — Mon, 01 Sep 2025 19:56:18 GMT

Thanks for your response - very much appreciated. My speeds look to be good and the puck is already connected to an ethernet cable

Re: TV screen goes black intermittently

mikealanr — Mon, 01 Sep 2025 20:25:26 GMT

@Andyot

Make sure WiFi is switched off on the puck. Unlike other devices it will still try to connect to WiFi with an ethernet cable connected unless you turn off WiFi in settings

MikeAlanR