topic Re: Connecting owned puck to sky account in Sky Stream

Connecting owned puck to sky account

SPT03 — Sun, 31 Aug 2025 21:46:52 GMT

I own a sky puck which I had as part of whole home subscription. I cancelled the subscription and didn't use it. Now I've added the subscription again but I can't connect the puck to my account to get it working. Can anyone advise if this is possible?

Re: Connecting owned puck to sky account

Chrisee — Mon, 01 Sep 2025 07:32:30 GMT

@SPT03 the method that should work is to go into Product Settings in the My Sky app or website, choose Device Management under Connected Devices there should be be a link to activate a new device which should allow you to add the puck to your device list. Note the numerous time "shouldd" appears in that sentence 😀

If stuck call Sky.

Re: Connecting owned puck to sky account

SPT03 — Mon, 01 Sep 2025 18:53:29 GMT

Hey thanks for taking the time to reply. Tried these steps several times and still no luck, been on hold for AGES with sky 🙄