topic Re: Sky stream playback programmes keep jumping back in Sky Stream

Sky stream playback programmes keep jumping back

Marg13 — Sat, 26 Oct 2024 15:17:26 GMT

When I watch sky sports on playlist the programme keeps jumping back do that I have to keep watching same thing over and over again

if I try to fast forward past this it, it just jumps back again in few seconds

Re: Sky stream playback programmes keep jumping back

D_Casey — Sat, 16 Nov 2024 01:22:21 GMT

I have a similar problem, watching TNT Sport rugby (e.g. the Autumn Internationals) on Playlist. Every time I clear the half time and break, the stream jumps back ~30 mins. The issue is reproducible and consistent: something is broken in Sky Stream when playing recorded sports.

Re: Sky stream playback programmes keep jumping back

Sam2shoes — Fri, 29 Nov 2024 10:32:12 GMT

I have the same issue watching live news channel. It keeps jumping back and playing the same few seconds over and over. Any fix for this?

Re: Sky stream playback programmes keep jumping back

lettice — Fri, 29 Nov 2024 10:37:07 GMT

Would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Sky stream playback programmes keep jumping back

D_Casey — Fri, 29 Nov 2024 12:01:07 GMT

I've done all the obvious stuff - it's something knackered in the player software, although I don't know if it's particular to integration with the TNT Sports feed.

Re: Sky stream playback programmes keep jumping back

Addie15 — Fri, 29 Nov 2024 14:13:57 GMT

Hi there, @D_Casey. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky stream playback programmes keep jumping back

Mcooke99 — Fri, 29 Nov 2024 17:35:04 GMT

I am having the exact same issue. Could someone at sky also send me a private message to resolve this.

Re: Sky stream playback programmes keep jumping back

Greenfingers001 — Sat, 30 Nov 2024 10:31:23 GMT

Hi there Mcooke99 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky stream playback programmes keep jumping back

Mr+Flibbles+86 — Mon, 02 Dec 2024 10:59:38 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Sky stream playback programmes keep jumping back

Tony1559 — Mon, 02 Dec 2024 13:42:07 GMT

Hi Im contaxcting Sky on behalf of my farther

My farther is a resident is a care home and has issues with Sky streaming where by when he watchs Sky sports (football) the programe keeps jumping and replying, to a point where he cannot watch and then gives up and switchs of the TV.

His care home has an internet speed of 320Mbps.

As he very eldery (91) he relies on Sky tv on a day to day basis to keep him connected with the outside world.

Please can you contact me direclty to discuss how to resolve this ongoing issue.

Thanks in-advance

Philip

Re: Sky stream playback programmes keep jumping back

Chrisee — Mon, 02 Dec 2024 15:22:49 GMT

@Tony1559 You are not talking to Sky by posting in the forum and Sky do not routinely make outward support calls. Unless Sky know you are authorised to speak on your father's behalf they cannot talk to you. The esiest way to get thst sorted is to call Sky when you are with your father so he can ask them to talk to you.

Speed of the broadband is one thing but as if not more important is the speed the puck gets over WiFi you can check thst by running the Network Test in the Get Help menu in the Netflix app. If the WiFi is flaky that would explain the issue.

Re: Sky stream playback programmes keep jumping back

SLARTY+BARTFAST — Tue, 03 Dec 2024 00:13:17 GMT

I am also having this problem tried restarting system no change please advise thank you

Re: Sky stream playback programmes keep jumping back

Annoyed32 — Sun, 08 Dec 2024 13:52:55 GMT

Well this is still happening on 8th December. Called Sky and it's clearly a known issue they have no interest in sorting out.

Re: Sky stream playback programmes keep jumping back

Birdo83 — Mon, 30 Dec 2024 09:05:42 GMT

This is a big issue for me as well and it's 30/12/24!

Can this please be escalated. Paying a lot of money for a playback service that doesn't work!

Re: Sky stream playback programmes keep jumping back

sammyh98 — Mon, 30 Dec 2024 09:32:05 GMT

Is the problem with a "live" broadcast that you've either restarted or paused and then continued to watch?

I've noticed if I "Restart" a program it all plays/pauses/ffwds fine until the time when the live transmission has ended. After the live program has ended, even though I am still watching the restart stream, whenever I try to pause or ffwd it, it then jumps back to the start of the program and comes up with "this program is no longer available" or some other error.

It now happens so often we don't use restart we wait until the program has appreared in the Catchup or On Demand listings.

Re: Sky stream playback programmes keep jumping back

Birdo83 — Mon, 30 Dec 2024 10:21:09 GMT

My issue is with playing back programmes on my playlist.

Although I have also noticed the same issue that you describe, it's very frustrating.

I will look to change provider if these issues aren't addressed. Seems like a lot of users are having the same problems.

At least it's not 'just me' having problems.

Re: Sky stream playback programmes keep jumping back

FrostyL — Fri, 21 Feb 2025 11:34:11 GMT

I'm having the same problem. Can't watch any sport on playback without it happening which is the main reason we are paying for Sky. Not impressed

Re: Sky stream playback programmes keep jumping back

SLARTY+BARTFAST — Fri, 21 Feb 2025 12:05:33 GMT

Mine all ok now so hopefully all ok from here onwards

Re: Sky stream playback programmes keep jumping back

Lisa-P1987 — Fri, 21 Feb 2025 13:14:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky stream playback programmes keep jumping back

D_Casey — Sun, 23 Feb 2025 23:09:22 GMT

It's an ad server issue, which is annoying: essentially, the problem arises when Sky superimpose their own adverts over breaks in the sports schedule. I've now reproduced the issue with sport on TNT, Premier, and Virgin One so it's not just a Sports + package problem. When I finally got to a human on the Sky tech support chat, I was told that if I paid an additional fee to skip the playlist ads, the problem would go away. So, it's a self-induced problem due to poor ad integration, and one that I strongly suspect Sky could fix in a heartbeat if they simply screened the original ad-breaks rather than attempting to extract revenue from them twice.

If it isn't addressed quickly, I suspect I'll be cancelling my subscription at the end of the rugby season (it's not worth changing now), and moving to a provider that genuinely understands their technology stack.