topic Re: Sky puck losing connection constantly in Sky Stream

Sky puck losing connection constantly

David89898989 — Sun, 31 Aug 2025 08:39:27 GMT

2 or 3 times a day my Sky Stream loses connection and I need to reset my wifi router to get it back up and running again.

Is anyone else having this issue?

This morning it want connect and I get a different error message each time I try.

Re: Sky puck losing connection constantly

mikealanr — Sun, 31 Aug 2025 08:51:28 GMT

Hi @David89898989

Are you an EE broadband customer by any chance?

I am having this issue and there are a few threads on here. There is a DNS issue with EE that is affecting a large number of customers..

I've currently got cases open with both EE and Sky to try and figure out where the fault lies.

MikeAlanR

Re: Sky puck losing connection constantly

David89898989 — Sun, 31 Aug 2025 08:52:08 GMT

No... SKY broadband

Re: Sky puck losing connection constantly

David89898989 — Sun, 31 Aug 2025 08:53:43 GMT

Is there a contact number for SKY?

I've just been checking and I can get the same type of subscription with Virgin for £35 cheaper a month

Re: Sky puck losing connection constantly

mikealanr — Sun, 31 Aug 2025 09:45:33 GMT

Hi @David89898989

If you have sky landline or mobile you can dial 150 for customer services.

MikeAlanR

Re: Sky puck losing connection constantly

David89898989 — Sun, 31 Aug 2025 10:46:58 GMT

I don't have a sky landline or mobile. Surely there is a number for people who don't?

Re: Sky puck losing connection constantly

Fothergill1 — Sun, 31 Aug 2025 11:17:41 GMT

Hi @David89898989 Unfortunately the forum filters will block in inclusion of phone numbers (to stop people giving out their own number on a public forum).

Have a look as this stream help LINK and the appropriate phone number will be presented at the end of the correct help flow if necessary.

Re: Sky puck losing connection constantly

ChrisBarnes1981 — Sun, 31 Aug 2025 13:20:47 GMT

Replied in another thread with the same response but just so it covers you too as it seems like a few of us are all seeing random sky dropouts at the minute

Mine this week has been stopping streams randomly and showing technical fault

message, I have to flick off the channel and back in again for it to come back on. My playlists have also either been completely dissapearing or showing other playlist items in the wrong playlists. Menu loading has been slow with a loading message for about 3-5 seconds.

been through all sorts with sky and they are eventually sending me a new box out, but my second box is also doing it so not sure if it's the batch of boxes both doing it or if it is indeed a sky side issue

Re: Sky puck losing connection constantly

DzKt — Thu, 02 Oct 2025 16:07:51 GMT

Got mine in April and everything was fine however Mine has recently started doing this and I'm starting to lose my temper it was sold as an all singing all dancing alternative to cabled sky tv, my Amazon tv box works so much better, I'm restarting the router or the sky box 2-3 times a day, and it's getting frustrating I have reset the box twice and had to go through the rigmoral of adding my apps passwords and logins, I can't use Ethernet it's why I bought this option. I only got this subscription in April and signed up for 2 years.

Re: Sky puck losing connection constantly

klhooker2003 — Thu, 02 Oct 2025 19:49:12 GMT

We were having this constanly on all 5 stream boxes we have.

Upon investigation I found that when two or more stream boxes were turned on they were obtaining an IP address and then a couple minutes later the IP address would change to the same as another stream box moving to fixed IP addresses that inassigned at the router for each box solved it