https://helpforum.sky.com/t5/Sky-Stream/Not-picking-up-WiFi-connection/m-p/5073094#M57767 <P>Who asked you to do a factory&nbsp; reset ?</P><P>This should&nbsp; only be done when on the phone with&nbsp; sky&nbsp; and an advisor&nbsp; has talked you through&nbsp; the reset, as when you do a factory reset&nbsp; it wipes all your&nbsp; account details&nbsp; from the puck, i&nbsp; would call sky about this issue&nbsp;</P> Sun, 31 Aug 2025 08:07:03 GMT peter-marlow+1966 2025-08-31T08:07:03Z https://helpforum.sky.com/t5/Sky-Stream/Not-picking-up-WiFi-connection/m-p/5072898#M57744 <P>Hi I seem to be stuck on this screen now tried everything restarted router puck still nothing as I was asked to factory reset after my uhd problem I now have this problem any ideas thanks&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112672iC2CAB74F40CE4C81/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112673iCD1443C865E29EC2/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Sat, 30 Aug 2025 18:41:26 GMT https://helpforum.sky.com/t5/Sky-Stream/Not-picking-up-WiFi-connection/m-p/5072898#M57744 Jaydris994 2025-08-30T18:41:26Z https://helpforum.sky.com/t5/Sky-Stream/Not-picking-up-WiFi-connection/m-p/5073094#M57767 <P>Who asked you to do a factory&nbsp; reset ?</P><P>This should&nbsp; only be done when on the phone with&nbsp; sky&nbsp; and an advisor&nbsp; has talked you through&nbsp; the reset, as when you do a factory reset&nbsp; it wipes all your&nbsp; account details&nbsp; from the puck, i&nbsp; would call sky about this issue&nbsp;</P> Sun, 31 Aug 2025 08:07:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Not-picking-up-WiFi-connection/m-p/5073094#M57767 peter-marlow+1966 2025-08-31T08:07:03Z https://helpforum.sky.com/t5/Sky-Stream/Not-picking-up-WiFi-connection/m-p/5073126#M57774 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3481477">@Jaydris994</a>&nbsp;wrote:<BR /><P>Hi I seem to be stuck on this screen now tried everything restarted router puck still nothing as I was asked to factory reset after my uhd problem I now have this problem any ideas thanks&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112672iC2CAB74F40CE4C81/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112673iCD1443C865E29EC2/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><HR /></BLOCKQUOTE><P>Have you tried connecting by pressing the WPS button on your router&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3481477">@Jaydris994</a>&nbsp;?</P> Sun, 31 Aug 2025 08:39:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Not-picking-up-WiFi-connection/m-p/5073126#M57774 Dazzasky 2025-08-31T08:39:03Z