topic Re: Poor service in Sky Stream

Poor service

Unhappy67 — Sat, 30 Aug 2025 19:24:59 GMT

So, who else has these puck issues?

Broad band drops out?

Equipment failing? (On 2nd box in 3 months and 4th remote)

TV picture pixelated?

Constant freezing?

Having to unplug and the wall and reboot daily?

Fast forward and the show starts over?

TV turns over randomly with nothing being touched?

And more.

Re: Poor service

Mark39 — Sat, 30 Aug 2025 20:21:35 GMT

Nope, none of those.

Re: Poor service

Hunter2660 — Sat, 30 Aug 2025 20:23:33 GMT

Not me. No issues at all. 😁 Sounds like your just unlucky I'm afraid.

Re: Poor service

CraigW27 — Sat, 30 Aug 2025 21:17:46 GMT

Yes had issues seemingly every Saturday night it just stops working for no reason without fail. Even after resetting number of time ms it doesn't work.
Sky CUstomer service shut and when I ring them I get told it is "ok now"!!

Re: Poor service

TimmyBGood — Sat, 30 Aug 2025 21:35:48 GMT

@CraigW27 wrote:

seemingly every Saturday night it just stops working for no reason without fail.

Such timing might suggest either internet contention (too many users in the street for the bandwidth available) or local WiFi congestion.

Re: Poor service

peter-marlow+1966 — Sun, 31 Aug 2025 08:03:36 GMT

Not had any problems with my puck, i have had my puck since November 2021, my puck is connected by an ethernet cable it more stable and i am on full fibre to the property broadband gigafast with sky 900mbps, i also have a 55inch sky glass gen 1, a sky glass 55inch gen 2, sky live camera, freesat box, Xbox, a 43inch lg smart tv, smart meter, home computer, tablet, laptop, 3 mobile phones, and 3 alexas, what speed is your broadband and how is the puck connected?

Re: Poor service

Unhappy67 — Sun, 31 Aug 2025 08:26:55 GMT

It was connected with a cable (they told me to connect via WiFi. Speed is 350

Re: Poor service

David89898989 — Sun, 31 Aug 2025 08:36:16 GMT

Yes! I have the same issue.

Going crazy going round in circles with nobody that I can contact to get it resolved

Re: Poor service

Mark39 — Sun, 31 Aug 2025 08:37:43 GMT

@Samjo53 wrote:

Yes but Broadband is good but puck is playing up about to throw out window complained earlier in week having issues with freezing and dropping out.

Undoubtedly the result of the poor broadband connection to your Puck. Do you have a wifi or cabled connection to the Puck?

Re: Poor service

David89898989 — Sun, 31 Aug 2025 08:39:50 GMT

Wifi