Setting up sky puck for the first time how long should it flash white?

Skye24_ — Sat, 30 Aug 2025 13:36:07 GMT

Setting up sky puck for first time how long should it flash white before working?

Re: Setting up sky puck for the first time how long should it flash white?

Fothergill1 — Sat, 30 Aug 2025 15:34:23 GMT

Hi @Skye24_ and welcome to the forum. It should not flash for long so it appears to be getting stuck on some part of the setup. Initially I would simply unplug it form the wall socket for a few minutes and then plug it in and start the process again.

If you still have problems have a look at the following links to Sky help guides:

Problems setting up Glass or stream

Setting up Sky Glass (although it says Glass the principles are the same for the puck)

If this doesn't help give Sky a call for some additional help (it's always possible you have received a faulty puck)

Good luck 🤞

Addition - I should have mentioned that with a new puck it is advised to connect it to your router via ethernet cable if possible for the setup procedure. You can revert to WiFi afterwards.

topic Setting up sky puck for the first time how long should it flash white? in Sky Stream

Setting up sky puck for the first time how long should it flash white?

Re: Setting up sky puck for the first time how long should it flash white?