topic Re: Sky puck ??? Should be sky **ck in Sky Stream

Sky puck ??? Should be sky **ck

Ipredikta — Fri, 29 Aug 2025 18:52:15 GMT

On paper this thing looks good but in reality it is an abomination, I've had it for a few months now and when it works it's fine, but it's when it doesn't work that things get messy, screen freezing ? Yes, switching off randomly ? Yes, system locking up and refusing remote command ? Yes, sound compatibility issues with soundbar ? Yes, I'm sorry but what the hell am I paying for here ? There's enough complaints about this piece of plastic garbage that clearly there is an issue ! For gods sake it's 2025, and you can't even get a simple thing like this to work on a consistent basis, there's nothing more frustrating when watching the football, movie, tv series and then BANG, " Nah mate, I'm not letting you watch the whole thing without disruption to your viewing pleasure ", honest to god if it wasn't for the fact I'm tied in with an 18 month contract I'd gladly come round and insert it where the sun doesn't shine ! FIX THE BLOODY THING.

Re: Sky puck ??? Should be sky **ck

peter-marlow+1966 — Fri, 29 Aug 2025 19:35:21 GMT

I have had my puck since November 2021 and had no problems with it , it is connected to the Internet with an ethernet cable which is more stable then wifi and i am on gigafast 900mps full fibre optic broadband never had any freezing on that or both of my sky glass tvs, is your puck connected by wifi, what is your broadband speed and what other devices are connected aswell just a fellow customer

Re: Sky puck ??? Should be sky **ck

Mark39 — Fri, 29 Aug 2025 19:43:46 GMT

@Ipredikta have you spoken to Sky about it? Perhaps your Puck is faulty. Mine works reliably.

Re: Sky puck ??? Should be sky **ck

Ipredikta — Fri, 29 Aug 2025 19:43:48 GMT

Hi there, it's connected by WiFi - 350mps, only other things connected are 2 mobiles and occasionally 2 iPads, never had a problem with WiFi on any other product so don't see why I should with the puck, I mean c'mon, it's not that difficult these days, is it ?

Re: Sky puck ??? Should be sky **ck

Ipredikta — Fri, 29 Aug 2025 19:45:32 GMT

No, I haven't spoke to sky about it yet, just trying to muddle on through, think I will be phoning them tomorrow though, I've had enough.

Re: Sky puck ??? Should be sky **ck

BenJoBanjo — Fri, 29 Aug 2025 22:07:36 GMT

@Ipredikta wrote:
On paper this thing looks good but in reality it is an abomination, I've had it for a few months now and when it works it's fine, but it's when it doesn't work that things get messy, screen freezing ? Yes, switching off randomly ? Yes, system locking up and refusing remote command ? Yes, sound compatibility issues with soundbar ? Yes, I'm sorry but what the hell am I paying for here ? There's enough complaints about this piece of plastic garbage that clearly there is an issue ! For gods sake it's 2025, and you can't even get a simple thing like this to work on a consistent basis, there's nothing more frustrating when watching the football, movie, tv series and then BANG, " Nah mate, I'm not letting you watch the whole thing without disruption to your viewing pleasure ", honest to god if it wasn't for the fact I'm tied in with an 18 month contract I'd gladly come round and insert it where the sun doesn't shine ! FIX THE BLOODY THING.

Sky will let you leave a streaming contract early, penalty free, if you have issues maintaining a reliable service.

Re: Sky puck ??? Should be sky **ck

Ipredikta — Fri, 29 Aug 2025 22:10:24 GMT

How early is early ? I'm about 6 month in, too late ?

Re: Sky puck ??? Should be sky **ck

BenJoBanjo — Fri, 29 Aug 2025 22:33:56 GMT

@Ipredikta wrote:
How early is early ? I'm about 6 month in, too late ?

Cancel any time. If you can't get it to function reliably after following Sky's troubleshooting then they'll terminate your contract without fuss at any time. Just call them & explain the issues you're having. There's no point paying for something if you can't get it to work. Sky understand this. Lots of people have left 24 month contracts after 3 or 4 months of being unable to get a stable Sky Stream experience.

Re: Sky puck ??? Should be sky **ck

Ipredikta — Sat, 30 Aug 2025 07:24:14 GMT

Really ?? Ok, thanks for this, I'm going to look into it now 👍.

Re: Sky puck ??? Should be sky **ck

Chrisee — Sat, 30 Aug 2025 08:23:47 GMT

@Ipredikta having 350Mb/s at your touter does not mean the puck is seeing anything like thst over WiFi as the layout and how your home is built is a major factor. You can check exactly the bandwidth the puck is seeing by running the network test in the Get Help menu of the Netflix app you need around a steady 35Mb/s for trouble free streaming in UHD. There is also an indication of WiFi strength in the Network area of the pucks settings.

Re: Sky puck ??? Should be sky **ck

Ipredikta — Sat, 30 Aug 2025 08:34:20 GMT

Ok, thanks for that, but I have zero issues with internet speed or reliability, I have more than enough.

Re: Sky puck ??? Should be sky **ck

MarkGoldsmith — Sat, 30 Aug 2025 10:07:44 GMT

@Ipredikta wrote:
Ok, thanks for that, but I have zero issues with internet speed or reliability, I have more than enough.

@Ipredikta you wouldn't necessarily notice fluctuating Wifi signal strength and stability and dropped network packets on other devices. Other devices like a phones, tablets or Amazon Fire Sticks for example all have local hard disks where what you are streaming will be buffered locally. This will mean that say as you are streaming content the next 15, 20 seconds for example is essentially pre-downloaded and stored locally meaning you won't notice any potentially small network blips whilst streaming.

This doesn't happen with the Sky streaming service, as there is no capabilities of it buffering that much content locally, and the streaming service itself pretty much requires a constant connection to sky's servers, and where thay connection gets interrupted for a couple of seconds it can cause bigger issues ( as for some reason the connection may not automatically re-establish itself).

Re: Sky puck ??? Should be sky **ck

Ipredikta — Sat, 30 Aug 2025 10:30:39 GMT

This doesn't account for the malfunction of the puck though, like when it just randomly switches off and no matter what you do it won't switch back on, you then have to unplug wait a few minutes then switch back on, still doesn't work so rinse and repeat, and pray to whoever that'll it'll work, eventually it reloads and you've missed 5-10 mins of whatever you're watching, I'm sorry but this is just wrong, if it's not fit for purpose then either upgrade the software so it does work or just admit that it's flawed and do a redesign, people are paying good money for a system that doesn't work as it should, is it any wonder people get annoyed ?

Re: Sky puck ??? Should be sky **ck

SJG16 — Sat, 30 Aug 2025 11:02:50 GMT

I had this issue as soon as I activated my service almost 2 months ago. Contacted the help team online who suggested a few things but eventually had to ring and after two phone calls and a hard reset my puck was replaced. It has been working fine for a few weeks, however in the last day or so have noticed that the white light goes off after a while and it occasionally turns of if I pause a programme to go and do something.

Re: Sky puck ??? Should be sky **ck

Ipredikta — Sat, 30 Aug 2025 11:20:05 GMT

It's just not fit for purpose, so even if you get a replacement it still doesn't work as it should, as soon as I can I'm out !

Re: Sky puck ??? Should be sky **ck

Hunter2660 — Sat, 30 Aug 2025 11:40:48 GMT

What isn't discussed a lot is routers. Unfortunately most isp's just use cheap basic routers which can cause issues with Stream. It's a bit of a lottery and not easy to work out why some people have a lot of issues and the rest of us don't. In my case I've had Glass on wi-fi and Stream on ethernet for 18 months and they're both as solid as a rock. I can only suggest that if Stream doesn't work for you, go down the Now route.

Re: Sky puck ??? Should be sky **ck

Ipredikta — Sat, 30 Aug 2025 12:06:06 GMT

Yup, that's the route I'm looking at.