https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/5072387#M57710 <P>Good morning,&nbsp;</P><P>&nbsp;</P><P>My TV streaming service has not been working since Tuesday 23 September - I called and spoke to your technical department this week and your colleague was extremely helpful - we was unable to resolve the problem and I was informed that a new pick would be sent. I have received not further updates. Please can you help?&nbsp;<BR /><BR /></P><P>thank you - Andrew&nbsp;</P> Sat, 30 Aug 2025 06:41:40 GMT Andreweliza 2025-08-30T06:41:40Z https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/5072387#M57710 <P>Good morning,&nbsp;</P><P>&nbsp;</P><P>My TV streaming service has not been working since Tuesday 23 September - I called and spoke to your technical department this week and your colleague was extremely helpful - we was unable to resolve the problem and I was informed that a new pick would be sent. I have received not further updates. Please can you help?&nbsp;<BR /><BR /></P><P>thank you - Andrew&nbsp;</P> Sat, 30 Aug 2025 06:41:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/5072387#M57710 Andreweliza 2025-08-30T06:41:40Z https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/5072390#M57711 <P>Please ignore - I thought this was comms directly with Sky.&nbsp;</P> Sat, 30 Aug 2025 06:45:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/5072390#M57711 Andreweliza 2025-08-30T06:45:43Z