https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/5072208#M57676 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4447726">@Dag2492</a>&nbsp;wrote:<BR /><P>Recently got Sky Stream + Fibre broadband. Broadband is working fine, but the sky stream puck is absolutely awful. I can't do anything on it, if I scroll down on the menu it freezes. If I go to settings it freezes. Can't open any app or it freezes. Anything and everything I do the puck completely gets stuck and the remote doesn't do anything. I have to unplug the puck and replug it back in for it to work for a minute if I'm lucky. Anyone got any ideas for a fix?! It's driving me nuts</P><HR /></BLOCKQUOTE><P>May be worth contacting sky and requesting troubleshooting/ replacement under warranty&nbsp;</P> Fri, 29 Aug 2025 19:26:58 GMT Jporch316 2025-08-29T19:26:58Z https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/5072117#M57672 <P>Recently got Sky Stream + Fibre broadband. Broadband is working fine, but the sky stream puck is absolutely awful. I can't do anything on it, if I scroll down on the menu it freezes. If I go to settings it freezes. Can't open any app or it freezes. Anything and everything I do the puck completely gets stuck and the remote doesn't do anything. I have to unplug the puck and replug it back in for it to work for a minute if I'm lucky. Anyone got any ideas for a fix?! It's driving me nuts</P> Fri, 29 Aug 2025 17:24:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/5072117#M57672 Dag2492 2025-08-29T17:24:04Z https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/5072208#M57676 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4447726">@Dag2492</a>&nbsp;wrote:<BR /><P>Recently got Sky Stream + Fibre broadband. Broadband is working fine, but the sky stream puck is absolutely awful. I can't do anything on it, if I scroll down on the menu it freezes. If I go to settings it freezes. Can't open any app or it freezes. Anything and everything I do the puck completely gets stuck and the remote doesn't do anything. I have to unplug the puck and replug it back in for it to work for a minute if I'm lucky. Anyone got any ideas for a fix?! It's driving me nuts</P><HR /></BLOCKQUOTE><P>May be worth contacting sky and requesting troubleshooting/ replacement under warranty&nbsp;</P> Fri, 29 Aug 2025 19:26:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-keeps-freezing/m-p/5072208#M57676 Jporch316 2025-08-29T19:26:58Z