Puc remote not working

Phill227 — Sun, 17 Dec 2023 14:32:05 GMT

I put sky glass in a few weeks ago and set up 1puc in the bedroom no problem but today I have tried to set up another puc in the back room but when it comes on the screen the remote control won't do anything please advise.

Re: Puc remote not working

MarkGoldsmith — Sun, 17 Dec 2023 16:58:02 GMT

First trying rebooting the puck if you haven't already by unplugging it for 30 seconds.

if that doesn't work try the following:

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Re: Puc remote not working

Kdigs — Thu, 28 Aug 2025 21:17:44 GMT

The insane option worked for me. Unbelievable

Re: Puc remote not working

Fothergill1 — Thu, 28 Aug 2025 21:55:00 GMT

@Kdigs It used to be a very popular suggestion and has actually fixed my own remote on 2 occasions.

topic Re: Puc remote not working in Sky Stream

Puc remote not working

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Re: Puc remote not working

Re: Puc remote not working