https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-stream/m-p/5071335#M57623 <P>Hello,</P><P>&nbsp;</P><P>just got Sky Glass for one room and a Sky Puck for where I originally had Sky Go.</P><P>&nbsp;</P><P>The Sky Glass works fine</P><P>&nbsp;</P><P>The puck however hasn't worked since we plugged it in. I've used both WiFi and Ethernet with no difference to the issue.</P><P>&nbsp;</P><P>after starting up the Puck, about 20 seconds of navigating through the channels it's freezes....every time.</P><P>&nbsp;</P><P>ive reset it and tried to get down to the setting option but it freezes before I can get there.&nbsp;<BR /><BR /></P><P>any suggestions?</P><P>&nbsp;</P><P>cheers&nbsp;</P> Thu, 28 Aug 2025 19:32:23 GMT ML12 2025-08-28T19:32:23Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-stream/m-p/5071335#M57623 <P>Hello,</P><P>&nbsp;</P><P>just got Sky Glass for one room and a Sky Puck for where I originally had Sky Go.</P><P>&nbsp;</P><P>The Sky Glass works fine</P><P>&nbsp;</P><P>The puck however hasn't worked since we plugged it in. I've used both WiFi and Ethernet with no difference to the issue.</P><P>&nbsp;</P><P>after starting up the Puck, about 20 seconds of navigating through the channels it's freezes....every time.</P><P>&nbsp;</P><P>ive reset it and tried to get down to the setting option but it freezes before I can get there.&nbsp;<BR /><BR /></P><P>any suggestions?</P><P>&nbsp;</P><P>cheers&nbsp;</P> Thu, 28 Aug 2025 19:32:23 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-stream/m-p/5071335#M57623 ML12 2025-08-28T19:32:23Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-stream/m-p/5071427#M57629 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463992">@ML12</a>&nbsp;</P><P>Ask Sky for a replacement?</P> Thu, 28 Aug 2025 21:44:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-stream/m-p/5071427#M57629 BenJoBanjo 2025-08-28T21:44:54Z