topic Re: Netflix won’t open on Sky stream in Sky Stream

Netflix won’t open on Sky stream

95JGCG — Sat, 05 Jul 2025 07:57:01 GMT

For a couple of weeks now we've had an issue with being able to open the Netflix app on our Sky stream puck. You open the app and it goes to the profiles page on Netflix and then immediately closing back to the sky stream home page. I've been in touch with Sky tech, they had no idea, tried all the usual fixes, we've refreshed the app, reset the box, power cycles, even factory reset and nothing has worked. I managed to finally get a hold of Netflix (practically impossible) who basically also had no idea, got no answers, and said they would escalate the case meaning someone somewhere would potentially look at the issue but they weren't actually going to help me directly. So now here I am asking for help from the community. Just for reference all the other app on the stream work perfectly - disney, prime, discovery, iplayer, all work fine with no issues. Also I force logged out off all devices on Netflix via my phone and the app on stream doesn't recognise that it has been logged out either so I feel like there is a massive software issue somewhere.

unfortunately I can no longer seem to get a hold of Netflix again to seek further help so I'm pretty much stuck with what to do next.

Re: Netflix won’t open on Sky stream

Stephen+Mourton — Sat, 05 Jul 2025 13:37:04 GMT

It is a real puzzler @95JGCG. You seem to have tried everything that most on here would suggest. Have you tried going into Netflix via Netflix program shown on the Home Screen rather than via the app direct, if so does the same thing happen?

I'm clutching at straws here, but try doing an app refresh before going to bed or before going out for sometime. I say this because it tells you on screen the apps are being refreshed but then after a while takes you back to the Home Screen and most assume it has finished, but as I understand it it carries on in the background for quite some time. So perhaps then try it the next day with also a Restart from Settings. I know all the other apps are working so your set up must be ok but if you connect by Wi-Fi make sure your router has a direct line of sight to the puck and that the router is not near a window or mirror, and both the router and the puck do not have objects near them of any kind. This can all effect the connection.

Like I said clutching at straws but worth trying. I hope you sort it.

Re: Netflix won’t open on Sky stream

Jporch316 — Sat, 05 Jul 2025 16:18:34 GMT

Hi @95JGCG

@I have escalated your post to the online sky community support team

please lookout for an invitation to chat with them

Re: Netflix won’t open on Sky stream

95JGCG — Sun, 06 Jul 2025 18:17:01 GMT

Thank you

Re: Netflix won’t open on Sky stream

95JGCG — Sun, 06 Jul 2025 18:19:40 GMT

Yes unfortunately any way you enter into the Netflix app, from the icon, a programme, continue watching, voice control, all has the same outcome and I've tried hotspotting my phone to the puck instead of our wifi to see if anything changes but again we had the same issue!

I think it's probably some kind of software issue with Netflix but even they seem baffled!

Re: Netflix won’t open on Sky stream

Addie15 — Mon, 07 Jul 2025 07:08:17 GMT

Thanks for escalating this. We’ve sent @95JGCG an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Netflix won’t open on Sky stream

StaphiStopher — Tue, 15 Jul 2025 20:10:50 GMT

I'm having exactly the same problem. Nothing I've tried - all the same processes as OP - fixes it. Is there any update?

Re: Netflix won’t open on Sky stream

Jporch316 — Tue, 15 Jul 2025 21:58:59 GMT

@StaphiStopher wrote:
I'm having exactly the same problem. Nothing I've tried - all the same processes as OP - fixes it. Is there any update?

Hi @StaphiStopher

I have escalated your post to the online sky community team ..... please look out for an invitation to chat with them ....

link below explains the process in more details

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix won’t open on Sky stream

Tom-W19 — Wed, 16 Jul 2025 07:12:45 GMT

Thanks for escalating. We've sent an invite to @StaphiStopher.

Re: Netflix won’t open on Sky stream

Csrekus — Sun, 03 Aug 2025 16:29:18 GMT

I have the exact same problem. I have been trying to sign in and did all the above, but haven't been able to even get a log in page up since joined. Can I also have some support with this please? Thank you

Re: Netflix won’t open on Sky stream

GD1 — Sun, 03 Aug 2025 16:42:33 GMT

@Csrekus You will need to call Sky as the messaging service is currently offline.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Netflix won’t open on Sky stream

SKY1992bf — Sun, 03 Aug 2025 16:48:33 GMT

@Csrekus

You can contact sky via sky assistant or social media using the options on the link below

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before choosing an option

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295#M1014

or if you still wish to call and have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Netflix won’t open on Sky stream

Ejg31 — Tue, 26 Aug 2025 18:08:25 GMT

I am having this exact same problem. Tried all trouble shooting methods found online.

Re: Netflix won’t open on Sky stream

Csrekus — Tue, 26 Aug 2025 18:45:21 GMT

I've got a new puck, it wouldn't work on the other one. I got the new one and works perfectly.

Re: Netflix won’t open on Sky stream

AlasdairF — Thu, 28 Aug 2025 18:52:22 GMT

I have the same problem, I have followed all the advice on the site but to no avail

Netflix not working

Dominic17 — Thu, 28 Aug 2025 19:12:14 GMT

Today us 28 August. Netflix has not worked since Monday 25, it will not open via Sky Stream. What is going on?

I have reset everything many times but it will still not work.

Re: Netflix not working

Dazzasky — Thu, 28 Aug 2025 19:19:32 GMT

@Dominic17 wrote:
Today us 28 August. Netflix has not worked since Monday 25, it will not open via Sky Stream. What is going on?

I have reset everything many times but it will still not work.

If you have reset the Puck and that hasn't resolved it then you need to phone Sky directly so they can assist @Dominic17

Re: Netflix won’t open on Sky stream

Chezzer99 — Sat, 30 Aug 2025 09:58:14 GMT

I have the same issue. The Netflix app won't open, all others a fine and working as a normal

Re: Netflix won’t open on Sky stream

Shane104 — Sat, 30 Aug 2025 13:18:46 GMT

Same issue. I've done a hard reset and still nothing. Also since 25th Aug. Sky you need to sort thing issue out

Re: Netflix won’t open on Sky stream

StaphiStopher — Sat, 30 Aug 2025 19:19:10 GMT

After lots of fruitless attempts to fix this I finally got hold of a very helpful guy on the phone who sent out a new puck the next day.
Use the phone number not the live chat. And get a new puck. It's the only way it'll get fixed.