topic Re: Remote dead cannot link TV in Sky Stream

Remote dead cannot link TV

Yram23 — Thu, 28 Aug 2025 11:53:09 GMT

Initial set up . Hub working , puck appears to work but remote dead . So cannot get tv to link with puck so no SKY tv

Re: Remote dead cannot link TV

BenJoBanjo — Thu, 28 Aug 2025 12:02:42 GMT

@Yram23 wrote:
Initial set up . Hub working , puck appears to work but remote dead . So cannot get tv to link with puck so no SKY tv

Have you fully removed the paper from the battery compartment? Tried changing the batteries?

Re: Remote dead cannot link TV

Fothergill1 — Thu, 28 Aug 2025 12:14:02 GMT

Hi @Yram23 I suspect the tab has broken off inside the remote when you removed it as already suggested by @BenJoBanjo

Removing the back of the remote can be a problem the first couple of times as it it very stiff. A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.

The following is a troubleshooting guide for remote controls which might be of interest.

https://www.sky.com/help/articles/remote-control-help-sky-glass

Re: Remote dead cannot link TV

Yram23 — Mon, 01 Sep 2025 06:39:34 GMT

Hi thanks for the info but already tried all those. Just gave up and ordered a replacement. Not a good start.