Discovery plus not working on all devices

MikHD — Thu, 28 Aug 2025 07:46:32 GMT

I have an ongoing unchanged active subscription but today all the devices (glass and puck) have stopped discovery plus app working

it will load to a something went wrong screen. Have done all the reboots on sell devices and app and still doesn't work

Re: Discovery plus not working on all devices

lettice — Thu, 28 Aug 2025 08:36:09 GMT

Not sure with your last sentence, what exactly you have done.

Try a settings restart first

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Do an apps refresh;

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take 24 hours to complete.

Go to Account > Manage Devices and remove the devices there you are having trouble with.

Allow a few hours for the devices to be removed, before trying to sign in again on your Sky Stream boxes.

topic Re: Discovery plus not working on all devices in Sky Stream

Discovery plus not working on all devices

Re: Discovery plus not working on all devices