topic Re: Puck WiFi connection in Sky Stream

Puck WiFi connection

Alteuk — Wed, 27 Aug 2025 10:02:57 GMT

Upgraded to full fibre last week. Position of router had to be changed resulting in better WiFi in whole house. Puck box was connected using broadband extenders but now need to change to WiFi. Run all suggested checks including disconnecting from the ethernet but puck states it cannot find WiFi although other devices in the same location work fine. What do I need to do to change the puck connection to WiFi?

Re: Puck WiFi connection

JimM1 — Wed, 27 Aug 2025 10:10:40 GMT

@Alteuk Help link!

Setting up Sky Stream | Sky Help | Sky.com | Sky Help | Sky.com

Re: Puck WiFi connection

Fothergill1 — Wed, 27 Aug 2025 11:52:26 GMT

Hi @Alteuk It is possible that your puck is still trying to connect to your old network/router.

If you have not already done so go to Settings > Network > Network Connection / Status / reset. You will need to have the new network name and password handy.

Edit - Also make sure that WiFi is turned on in the pucks network advanced settings.