topic Re: Sky stream in Sky Stream

Sky stream

Dan9011 — Tue, 26 Aug 2025 16:43:11 GMT

My sky puk keeps saying software update. But just resets and does the whole thing again. Can't seem to get it working

Re: Sky stream

BenJoBanjo — Tue, 26 Aug 2025 16:45:49 GMT

@Dan9011 wrote:
My sky puk keeps saying software update. But just resets and does the whole thing again. Can't seem to get it working

A common fault. Best thing to do is connect it direct to your router using an ethernet cable to allow the software update to complete. You should then be able to switch to WiFi.

Re: Sky stream

lettice — Tue, 26 Aug 2025 18:13:01 GMT

@Dan9011 wrote:
My sky puk keeps saying software update. But just resets and does the whole thing again. Can't seem to get it working

Assuming this is happening when first setting up your Sky Stream puck.

If not, still follow the same advice below.

Follow carefully the steps in this Sky help article;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/setting-up-sky-glass-updating-software