https://helpforum.sky.com/t5/Sky-Stream/Help-needed-with-stream-puck/m-p/5068691#M57423 <P>Not sure exactly what you mean by you tried a hard reset.</P> <P>&nbsp;</P> <P>If your puck is not turning on, you need to do the following as described in this Sky help article, namely step 4 recovery procedure.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Tue, 26 Aug 2025 06:33:38 GMT lettice 2025-08-26T06:33:38Z https://helpforum.sky.com/t5/Sky-Stream/Help-needed-with-stream-puck/m-p/5068670#M57420 <P>Was watching TV this afternoon and it just turned off, since this I have not been able to get it to start. Tried the hard reset and it's still not turning on. Any advice? Seems the app is down due to maintenance.&nbsp;</P> Tue, 26 Aug 2025 00:35:28 GMT https://helpforum.sky.com/t5/Sky-Stream/Help-needed-with-stream-puck/m-p/5068670#M57420 Chewi123 2025-08-26T00:35:28Z https://helpforum.sky.com/t5/Sky-Stream/Help-needed-with-stream-puck/m-p/5068691#M57423 <P>Not sure exactly what you mean by you tried a hard reset.</P> <P>&nbsp;</P> <P>If your puck is not turning on, you need to do the following as described in this Sky help article, namely step 4 recovery procedure.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Tue, 26 Aug 2025 06:33:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Help-needed-with-stream-puck/m-p/5068691#M57423 lettice 2025-08-26T06:33:38Z