https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Netflix-not-loading/m-p/5067006#M57245 <P>Tried everything (network, app refresh, reboot pick, update puck etc etc) and spent hours on the phone to Sky but app won't load. Anybody know what to do to resolve this?</P> Sat, 23 Aug 2025 15:01:21 GMT DRUSSELL 2025-08-23T15:01:21Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Netflix-not-loading/m-p/5067006#M57245 <P>Tried everything (network, app refresh, reboot pick, update puck etc etc) and spent hours on the phone to Sky but app won't load. Anybody know what to do to resolve this?</P> Sat, 23 Aug 2025 15:01:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Netflix-not-loading/m-p/5067006#M57245 DRUSSELL 2025-08-23T15:01:21Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Netflix-not-loading/m-p/5067010#M57246 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/172995">@DRUSSELL</a>&nbsp; 1st thing to note you can't force updates on stream puck so I'm not sure how you updated it?</P> <P>&nbsp;</P> <P>Are any other apps affected?&nbsp; Can you use the puck as normal?</P> <P>&nbsp;</P> <P>Any error messages when accessing Netflix?</P> <P>&nbsp;</P> <P>There have been other posts today advising of poor picture quality on netflix, it is possible the issue is with netflix themselves.</P> <P>&nbsp;</P> <P>Do you have a Smart TV with the Netflix app on it?&nbsp; Can you use that?</P> Sat, 23 Aug 2025 15:08:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Netflix-not-loading/m-p/5067010#M57246 GD1 2025-08-23T15:08:43Z