Broken power cable

Bandit4 — Fri, 22 Aug 2025 22:12:47 GMT

Hi there, my sons rabbit bit through the power cables of his sky puck, so you know what the cable is called and can you order them from sky

Re: Broken power cable

GD1 — Fri, 22 Aug 2025 23:25:20 GMT

@Bandit4 Your post has been moved from the Sky Q Board as you state it's a puck?

In any case you will need to call Sky and they will replace the puck as they don't send out power cables.

Someone may be able to provide some information on that but these are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Broken power cable

HA05GER — Sun, 24 Aug 2025 00:05:32 GMT

I like your setup I have fttc with a 4g back up via three. All three of my puck actually permanently run on the 4g. I hate paying for the backup and not using it.

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Broken power cable

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Re: Broken power cable