topic Re: Voice command stopped working on my remote in Sky Stream

Voice command stopped working on my remote

Neil209 — Fri, 22 Aug 2025 19:33:53 GMT

My voice command used to work but has now stopped

Re: Voice command stopped working on my remote

lettice — Fri, 22 Aug 2025 19:48:09 GMT

@Neil209 wrote:

My voice command used to work but has now stopped

Sometimes it happens.
What normally brings it back is trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Voice command stopped working on my remote

Fothergill1 — Fri, 22 Aug 2025 19:50:27 GMT

@Neil209 Try rebooting the puck. To do this go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens as you start the process.

If that doesn't help then try reseting and pairing the remote again by following these steps;

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 4 and 6 together for three seconds (IR mode).
Press 1 and 3 together for three seconds (bluetooth mode) and follow the on-screen instructions.