topic Re: No connection in Sky Stream

No connection

Byron2000 — Fri, 22 Aug 2025 11:48:35 GMT

I've recently purchased sky stream and broadband. Ive set up the hub and had it plugged in for over 24 hours and I still have no internet connection I've ran the service checker and that is telling me it is all clear. Could this mean I have an issue with the master socket?

Re: No connection

GD1 — Fri, 22 Aug 2025 12:20:29 GMT

@Byron2000 Sky Stream is the TV service which needs broadband to work, did you also order broadband? If so your live date will be on the order email and is normally a minimum of 10 working days from placing the order.

The puck normally gets delivered next day

Re: No connection

TimmyBGood — Fri, 22 Aug 2025 12:53:13 GMT

@Byron2000

If the box you've plugged in has an HDMI socket then it's a Stream puck for television viewing, not a router for internet access.

As @GD1 indicates, the lead time for broadband installation is considerably longer than the puck shipping.

Re: No connection

Byron2000 — Fri, 22 Aug 2025 15:30:49 GMT

Yes I ordered both I've got the puck and the broadband hub

Re: No connection

Byron2000 — Fri, 22 Aug 2025 15:32:37 GMT

And my broadband went live on the 14th so I went to set it up after the live date