https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5065443#M57142 <P>Thank you for your reply, I've checked the connection speed and it says 226.24 Mbps&nbsp;</P> Thu, 21 Aug 2025 19:43:47 GMT EmilyO96 2025-08-21T19:43:47Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5064728#M57111 <P>I've recently joined sky and I have 2 of the sky pucks, the one I have downstairs works fine but the other one freezes when watching the tv and when this happens the remote doesn't do anything can anyone help me out please I've tried unplugging it and seeing if there is an update but none of these do anything&nbsp;</P> Wed, 20 Aug 2025 20:43:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5064728#M57111 EmilyO96 2025-08-20T20:43:36Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5064741#M57113 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458501">@EmilyO96</a>&nbsp; It may well be weak wifi, on the stream puck affected open the netflix app, go to get help, run connection test, what speed is shown?</P> Wed, 20 Aug 2025 20:50:15 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5064741#M57113 GD1 2025-08-20T20:50:15Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5065443#M57142 <P>Thank you for your reply, I've checked the connection speed and it says 226.24 Mbps&nbsp;</P> Thu, 21 Aug 2025 19:43:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5065443#M57142 EmilyO96 2025-08-21T19:43:47Z