topic Re: Unable to set up sky puck in Sky Stream

Unable to set up sky puck

WH5 — Sun, 09 Mar 2025 10:29:57 GMT

Trying to set up my second sky puck for whole home. Won't accept my PIN number or let me connect to my account

Re: Unable to set up sky puck

Fothergill1 — Sun, 09 Mar 2025 12:21:36 GMT

@WH5 Make sure you are signed into your MySky account and that you are using the. same email address as the other puck. The default PIN is the last 4 numbers of the phone number you have registered with Sky.

If you are still having issues post back and I can escalate your post to the Community Messaging Team.

Re: Unable to set up sky puck

Sarah3100 — Thu, 21 Aug 2025 14:35:35 GMT

Tried the last four numbers of my mob number did not like it pressed on forgot pin code put in new pin took me back to the beginning

Re: Unable to set up sky puck

mikealanr — Thu, 21 Aug 2025 15:35:17 GMT

Hi @Sarah3100

Try the advice under pin not valid here: https://www.sky.com/help/articles/your-sky-glass-pin

MikeAlanR