https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5064614#M57095 <P>New sky TV and Broadband package. Puck works for 5 mins the it stops working. No output signal and it freezes. It also sometimes makes a loud buzzing noise.</P><P>&nbsp;</P><P>its faulty but need help contacting sky and requesting they send out a new puck. Tried calling but its an automated line which is of no use to me</P> Wed, 20 Aug 2025 18:27:08 GMT SandraCramp 2025-08-20T18:27:08Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5064614#M57095 <P>New sky TV and Broadband package. Puck works for 5 mins the it stops working. No output signal and it freezes. It also sometimes makes a loud buzzing noise.</P><P>&nbsp;</P><P>its faulty but need help contacting sky and requesting they send out a new puck. Tried calling but its an automated line which is of no use to me</P> Wed, 20 Aug 2025 18:27:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5064614#M57095 SandraCramp 2025-08-20T18:27:08Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5064619#M57096 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458409">@SandraCramp</a>&nbsp; When you phone you will&nbsp;initially be asked a few automated security&nbsp;questions and you will the end up with a chatbot. &nbsp;If you ignore the chatbot and say nothing&nbsp;it will eventually&nbsp;put you through to the Customer Services Team.</P><P>&nbsp;</P><P>Good luck.</P> Wed, 20 Aug 2025 18:40:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5064619#M57096 Fothergill1 2025-08-20T18:40:48Z