https://helpforum.sky.com/t5/Sky-Stream/Can-t-activate-sky-puck/m-p/5064336#M57078 <P>Received the sky puck last week, almost 2 weeks ago and can not activate it: it's stuck on updating software. Then it will say needs to update. But doesn't.&nbsp;</P><P>I have followed all the instructions online regarding resetting. Tried everything- Still no luck&nbsp;</P> Wed, 20 Aug 2025 13:52:20 GMT Nadineray 2025-08-20T13:52:20Z https://helpforum.sky.com/t5/Sky-Stream/Can-t-activate-sky-puck/m-p/5064336#M57078 <P>Received the sky puck last week, almost 2 weeks ago and can not activate it: it's stuck on updating software. Then it will say needs to update. But doesn't.&nbsp;</P><P>I have followed all the instructions online regarding resetting. Tried everything- Still no luck&nbsp;</P> Wed, 20 Aug 2025 13:52:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Can-t-activate-sky-puck/m-p/5064336#M57078 Nadineray 2025-08-20T13:52:20Z https://helpforum.sky.com/t5/Sky-Stream/Can-t-activate-sky-puck/m-p/5064657#M57094 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458186">@Nadineray</a>&nbsp; I don't know what&nbsp;you have already tries but I would suggest&nbsp;unplugging the puck from the wall socket for a couple of minutes and then starting the setup process again.</P><P>&nbsp;</P><P>If it gets stuck at the software update stage again try connecting the puck to&nbsp;the router with an Ethernet&nbsp;cable. You can revert back to WiFi when/if the setup has completed.</P><P>&nbsp;</P><P>If all else fails call Sky for some more troubleshooting.</P><P>&nbsp;</P> Wed, 20 Aug 2025 19:12:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Can-t-activate-sky-puck/m-p/5064657#M57094 Fothergill1 2025-08-20T19:12:52Z