https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-continuing-to-fail/m-p/5064124#M57072 <P>Spent an hour yesterday with Sky tech reconfiguring a failing Puck. Eventually got signal to tv, but last night failed again.</P><P>TV HDMI shows Sky connected, tv has black screen, white SKYlog top right screen and message, No Signal. Only power button on remote works.</P><P>tech agent initially suggested either replace puck or we can reconfigure. Bad decision by me, decided to give reconfigure a try.</P><P>Need a replacement Puck. Have tried every avenue this morning to speak to someone, no luck, Bot a waste of time.</P><P>need Sky assistance</P> Wed, 20 Aug 2025 10:22:02 GMT BobG3 2025-08-20T10:22:02Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-continuing-to-fail/m-p/5064124#M57072 <P>Spent an hour yesterday with Sky tech reconfiguring a failing Puck. Eventually got signal to tv, but last night failed again.</P><P>TV HDMI shows Sky connected, tv has black screen, white SKYlog top right screen and message, No Signal. Only power button on remote works.</P><P>tech agent initially suggested either replace puck or we can reconfigure. Bad decision by me, decided to give reconfigure a try.</P><P>Need a replacement Puck. Have tried every avenue this morning to speak to someone, no luck, Bot a waste of time.</P><P>need Sky assistance</P> Wed, 20 Aug 2025 10:22:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-continuing-to-fail/m-p/5064124#M57072 BobG3 2025-08-20T10:22:02Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-continuing-to-fail/m-p/5064230#M57073 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4457972">@BobG3</a>&nbsp;curently you will have to call Sky to action that it can't be done through this forum.</P> Wed, 20 Aug 2025 12:17:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-continuing-to-fail/m-p/5064230#M57073 Chrisee 2025-08-20T12:17:03Z