topic Re: Unable to redeem exclusive offer in Sky Stream

Unable to redeem exclusive offer

AdamW4 — Fri, 15 Aug 2025 19:45:56 GMT

been sent this email as an exclusive offer, when clicking the link to redeem the offer for £11, it doesn't appear and forwards you to customer deals for sky glass.

Anyone had any luck with this?

Re: Unable to redeem exclusive offer

Jporch316 — Sat, 16 Aug 2025 13:53:22 GMT

@AdamW4 wrote:
been sent this email as an exclusive offer, when clicking the link to redeem the offer for £11, it doesn't appear and forwards you to customer deals for sky glass.
Anyone had any luck with this?

Do you already have sky ?

Re: Unable to redeem exclusive offer

AdamW4 — Sat, 16 Aug 2025 14:29:28 GMT

Nah I only have sky mobile. Email came through as an exclusive offer, small print didn't mention having to have sky tv.

Re: Unable to redeem exclusive offer

vespa66 — Tue, 19 Aug 2025 07:49:24 GMT

I also have this offer I rang sky to get it but was told there's not such offer on their system and point blank refused to honour it. I also only have sky mobile.

Re: Unable to redeem exclusive offer

BenJoBanjo — Tue, 19 Aug 2025 08:12:52 GMT

@vespa66 wrote:
I also have this offer I rang sky to get it but was told there's not such offer on their system and point blank refused to honour it. I also only have sky mobile.

It does say 'online exclusive' on the offer so that's probably why they have no idea about it on their system.

If it doesn't work when you click the link then try using a different browser, and/or clear cookies.

Re: Unable to redeem exclusive offer

AdamW4 — Tue, 19 Aug 2025 08:20:41 GMT

Yeah same as when I called, said they couldn't see the offer but would credit me £30 if I went ahead with it but it would still be £15 a month. Only reason i considered it was due to the offer price so I declined.

Re: Unable to redeem exclusive offer

vespa66 — Tue, 19 Aug 2025 08:23:41 GMT

Ok I've managed to speak to someone just now the offer is for new stream customers only you need to speak to someone in new sales. I wasn't able to use the offer as I have had sky stream before soma bit odd I got sent the offer

Re: Unable to redeem exclusive offer

AdamW4 — Tue, 19 Aug 2025 15:01:47 GMT

I take it you just called the standard number and managed to get to new sales. Not sure which department I spoke to last time. I'll give it another try

Re: Unable to redeem exclusive offer

vespa66 — Tue, 19 Aug 2025 15:53:13 GMT

Update I've managed to get the offer but they've had to pass it to the back office to put a monthly £4 credit on my account

Re: Unable to redeem exclusive offer

AdamW4 — Tue, 19 Aug 2025 18:27:50 GMT

Thanks Vespa for the advice, managed to speak to new sales and got the £11 a month offer.
Said I was the first one he has spoken to that has redeemed the offer. I asked why it doesn't work online and he said you have to call to get it. Don't know how true that is but seems a strange way to promote an offer.