topic Re: Puck issues in Sky Stream

Puck issues

Gerryggggg — Sun, 17 Aug 2025 20:10:28 GMT

I have two sky pucks I have the sky whole home package too.

so the pucks should mirror each other they definitely do not. I have one puck in my lounge and one in my bedroom so I've got no idea how to sort this. Any help would be appreciated thanks

Re: Puck issues

Jporch316 — Sun, 17 Aug 2025 22:32:34 GMT

@Gerryggggg wrote:
I have two sky pucks I have the sky whole home package too.
so the pucks should mirror each other they definitely do not. I have one puck in my lounge and one in my bedroom so I've got no idea how to sort this. Any help would be appreciated thanks

Hi @Gerryggggg

the only parts of the UI that are shared across the pucks are the playlists (and profiles) and the continue watching rail. These will sync across the pucks. If that's not happening pull the plug on the pucks for a few minutes

you will have to log into the streaming apps independently on each puck

Re: Puck issues

Gerryggggg — Mon, 18 Aug 2025 09:24:13 GMT

That's the issue the pucks don't give an continue watching option. We have to go to the beginning of a program we are watching. The playlist are the same so I am confused as to why they don't do it . If I unplug the pucks will the playlist still be there when I replug them? Thanks

Re: Puck issues

Dazzasky — Mon, 18 Aug 2025 10:27:01 GMT

@Gerryggggg wrote:
That's the issue the pucks don't give an continue watching option. We have to go to the beginning of a program we are watching. The playlist are the same so I am confused as to why they don't do it . If I unplug the pucks will the playlist still be there when I replug them? Thanks

I have started to notice this, if you start on one puck and go to continue on another, it doesn't sync over where you left off and have to restart the puck to be able to continue on the puck.

Re: Puck issues

Jporch316 — Mon, 18 Aug 2025 17:09:59 GMT

@Gerryggggg wrote:
That's the issue the pucks don't give an continue watching option. We have to go to the beginning of a program we are watching. The playlist are the same so I am confused as to why they don't do it . If I unplug the pucks will the playlist still be there when I replug them? Thanks

@Gerryggggg

Yes they will ..... also if you receive a replacement device and sign in to them it will restore your playlist. All the data id stored on your account (not the devices )

Re: Puck issues

Gerryggggg — Mon, 18 Aug 2025 20:48:40 GMT

So is the playlist data stored on the cloud. ?

Re: Puck issues

Hunter2660 — Mon, 18 Aug 2025 20:51:36 GMT

There isn't anything stored on the puck, it's all on Sky's servers.

Re: Puck issues

Jporch316 — Mon, 18 Aug 2025 20:51:45 GMT

@Gerryggggg wrote:
So is the playlist data stored on the cloud. ?

Yes it is

Re: Puck issues

Gerryggggg — Mon, 18 Aug 2025 21:14:01 GMT

Thanks