topic Netflix Resolution Sky Stream in Sky Stream

Picture problems on Netflix (All other Apps are OK)

philff — Wed, 17 Sep 2025 06:50:25 GMT

I'm getting very poor image quality on any Netflix program flicking images video judder ghosting etc . I've got prime , Apple , and Netflix channels. Netflix is the only one that seems to be experiencing the problem. Weird thing is I have a second stream box and that one is fine

Moderator note: subject of thread updated to better reflect the conversation

Re: Image quality on Netflix August 2025

Ed.B. — Thu, 14 Aug 2025 20:42:03 GMT

I watched the new Jim Jeffries special yesterday and the picture was awful, smeared all over the place.

Re: Image quality on Netflix August 2025

philff — Fri, 15 Aug 2025 06:20:29 GMT

Tried reloading the Netflix app no dice. Then reset the streaming box by turning it off for 30 seconds . it was a bit reluctant to restart but when it did Netflix came back in full strength HD . Not sure why just Netflix was effected but it definitely cured the problem.

Netflix picture quality

33kV — Sat, 16 Aug 2025 09:26:55 GMT

On sky stream for the last week every time I go into Netflix the picture quality is rubbish. Only thing that resolves it is to go into settings and restart sky box.
its annoying but not half as annoying as trying to actually liaise with a Sky human being. I am beginning to rethink my Sky contract is they can't even be bothered ti have humans on phones

Sky Stream blurred Netflix

Newell9 — Sat, 16 Aug 2025 20:35:08 GMT

On Sky Stream, the quality of picture on Netflix is poor but when using Netflix on our smart tv the picture is better. This has only happened the past few days. This is only happening with Netflix.

Re: Sky Stream blurred Netflix

lettice — Sun, 17 Aug 2025 06:47:36 GMT

@Newell9 wrote:

On Sky Stream, the quality of picture on Netflix is poor but when using Netflix on our smart tv the picture is better. This has only happened the past few days. This is only happening with Netflix.

Have moved your post to this similar ongoing issue thread.

Can you try as mentioned in above answered post that helped with the problem, by doing a Sky Stream restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Netflix Resolution Sky Stream

Craigm86 — Sun, 17 Aug 2025 08:29:14 GMT

Is anyone else experiencing issues lately with the resolution on Netflix? For a year it has been totally fine but within the last few days the resolution is shockingly bad and not watchable. Restarting Netflix doesn't work and the only thing that seems to help is unplugging the box and restarting.

Any ideas?

Re: Image quality on Netflix August 2025

V1tal — Mon, 25 Aug 2025 18:19:35 GMT

Been having the same issue.
only way I've found to sort it is to restart the puck from settings menu.
seems to resolve the streaming quality in Netflix.

I've tried a hard reset of the puck and that did not work though.

weird thing is I have 2 pucks and it is only one of them that is having the issue.

have Sky acknowledged anything yet - it has to be something to do with the puck software given that it isn't an isolated incident.

Re: Image quality on Netflix August 2025

KevNewMedia — Tue, 26 Aug 2025 07:53:22 GMT

Hi Everyone

Thank you for highlighting this problem.

We've raised it with our support teams to investigate and will update this thread when we have more information.

As mentioned in the thread, the workaround of restarting the puck seems to resolve the problem in the meantime, however we accept this is far from ideal.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Poor image quality

Sgiven494 — Tue, 26 Aug 2025 20:29:01 GMT

When watching Netflix there is a poor picture and then when watching sky tv it will keep cutting out

Re: Poor image quality

BenJoBanjo — Wed, 27 Aug 2025 08:17:09 GMT

@Sgiven494 wrote:
When watching Netflix there is a poor picture and then when watching sky tv it will keep cutting out

The advice the other day to fix Netflix was to do the usual power off the puck at the wall for a minute then reboot. This should help with clearing the cache and reconnecting to Sky's servers to improve general streaming too.

Worthwhile checking your broadband speed by running a network check from the get help menu on the Netflix app.

Re: Poor image quality

lettice — Wed, 27 Aug 2025 08:49:05 GMT

@Sgiven494 wrote:

When watching Netflix there is a poor picture and then when watching sky tv it will keep cutting out

Have moved your post to this ongoing issue thread.

Please read the answered post for the latest information on the issue from Sky.

To perform a restart without a power reboot of the Puck, do the following;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Image quality on Netflix August 2025

haymesley — Wed, 27 Aug 2025 19:15:31 GMT

I'm experiencing the exact same problem with all three of my sky pucks, I'm having to restart them everyday to watch Netflix as the quality of picture is so bad it's unwatchable!!

Netflix glitching out.

ljmm1967 — Wed, 27 Aug 2025 21:12:44 GMT

Hi Guys are any of you still having problems with Netflix glitching out. I just reset the app, no joy, but when I reset the box it works and also when I reboot the apps. It doesn't glitch when playing on my iPad, iPhone or LG Smart TV, only sky stream. It has only played up since engineers were fitting fibre into the junction in the pavement outside my house. Could this have done something, or is it just Netflix, as some people have experienced issues with it on other streaming platforms.

Re: Image quality on Netflix August 2025

ljmm1967 — Wed, 27 Aug 2025 21:41:31 GMT

I posted a question about thi, but I've just seen this post and would like to say I'm having the same issues with my sky stream. It doesn't affect anything except Netflix.

Re: Image quality on Netflix August 2025

ljmm1967 — Wed, 27 Aug 2025 21:48:56 GMT

I have read that they are looking into why there is an issues with Netflix and that we need to reboot the box or sky glass. I have had to do that repeatedly.

Re: Netflix glitching out.

Fothergill1 — Wed, 27 Aug 2025 21:50:56 GMT

Hi @ljmm1967 It will have nothing to do with the roadworks to the pavement outside your house. There have been a number of people complaining about the same thing.

Restarting the puck seems to resolve it apparently. To do this go to Settings > System Management > Resets & Updates > Restart device. It takes about 2 minutes to completely reboot and you will have a blank scree for a while.

Sky are aware and are looking into the issue.

Re: Image quality on Netflix August 2025

DMI2 — Sat, 30 Aug 2025 13:57:47 GMT

This is getting beyond funny as every day it's taking the 5 plus minutes to do the refresh etc. We are paying for this service yet it's not fit for purpose. Please can we have an update with timescales so at least we know what to expect. Thank you

Re: Image quality on Netflix August 2025

Adam_87 — Sat, 30 Aug 2025 18:35:33 GMT

I have the same issue. Only Netflix has the issue with poor image quality. I have to restart the puck to get the imagine quality back. All other services on the puck (Sky, prime, Disney) are fine, just Netflix.

Re: Image quality on Netflix August 2025

itguru1982 — Sun, 31 Aug 2025 02:04:09 GMT

Glad I'm not the only one. Have to reboot my puck if I want to watch Netflix, all other apps are fine.