topic Re: Activation link page says restricted in Sky Stream

Activation link page says restricted

Tanya1984 — Wed, 13 Aug 2025 18:46:48 GMT

I have bought a sky puck for my bedroom,try to set it up.

Get so far then get to link account.

I scan the qr code and the page says its restricted

Re: Activation link page says restricted

Laing1 — Wed, 13 Aug 2025 20:27:03 GMT

@Tanya1984 wrote:

I have bought a sky puck for my bedroom,try to set it up.

Get so far then get to link account.

I scan the qr code and the page says its restricted

@Tanya1984 do you have a Sky subscription if so what system do you have Sky Q or Sky Stream/Glass

Re: Activation link page says restricted

MightyQuinn — Wed, 13 Aug 2025 20:13:42 GMT

Hi @Tanya1984 It will probably get moved but you have posted in the Sky Q community. Sky Q does not have pucks.

Re: Activation link page says restricted

lettice — Thu, 14 Aug 2025 11:08:42 GMT

In your web browser, make sure you are logged into your Sky account.

Go to sky.com/activate.

Try switching your Sky Sky Stream puck off and on again at the plug, then try the setup steps again.

If that still does not work, you may need to contact Sky.

On this Sky help page, click on 'I still need help' for Sky contact options.

https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-glass-linking-unsuccessful