topic Re: Build Version QS037.041.00P in Sky Stream

Build Version QS037.041.00P

Barry+Mc+Kelvey — Fri, 08 Aug 2025 10:26:54 GMT

I've just noticed this morning that my Sky Stream has updated from QS036.021.00P to QS037.041.00P. Anyone know what's new in the update? I'm not seeing anything obvious.

Thanks in Advance

Barry 🙂

Re: Build Version QS037.041.00P

GD1 — Fri, 08 Aug 2025 11:36:00 GMT

@Barry+Mc+Kelvey Sky don't publicly release such details

Re: Build Version QS037.041.00P

Barry+Mc+Kelvey — Fri, 08 Aug 2025 11:38:14 GMT

I have five Sky Stream Pucks, only one of them seems to have updated.

Barry 🙂

Re: Build Version QS037.041.00P

GD1 — Fri, 08 Aug 2025 11:39:49 GMT

@Barry+Mc+Kelvey Is the one that updated a new gen2 puck?

Any updates tend to also be done in batches so wouldn't be suprised that only one has updated

Re: Build Version QS037.041.00P

Barry+Mc+Kelvey — Fri, 08 Aug 2025 11:50:42 GMT

@GD1 wrote:
@Barry+Mc+Kelvey Is the one that updated a new gen2 puck?

Any updates tend to also be done in batches so wouldn't be suprised that only one has updated

I upgraded to Sky Stream in approximately May 2025, I'd presume it's a Gen 2 Sky Stream Puck. Is there a way that I can check?

Thanks

Barry 🙂

Re: Build Version QS037.041.00P

GD1 — Fri, 08 Aug 2025 12:49:10 GMT

@Barry+Mc+Kelvey If I recall the power brick is slimmer than the original pucks.

Re: Build Version QS037.041.00P

darling412001 — Sun, 10 Aug 2025 16:37:00 GMT

Ive got the same update. Its made scrolling around the Home Screen extremely sluggish. Sky what have you done! 😫

Re: Build Version QS037.041.00P

Barry+Mc+Kelvey — Sun, 10 Aug 2025 16:43:20 GMT

Hi @darling412001

Totally agree, I've noticed the same 😞 A Restart temporarily fixes, but it's not ideal 😞

Barry 🙂

Re: Build Version QS037.041.00P

darling412001 — Sun, 10 Aug 2025 16:45:19 GMT

Yes I agree with you about a restart temporarily fixing it. I'll try a power recycle next. 🤞

Re: Build Version QS037.041.00P

Barry+Mc+Kelvey — Sun, 10 Aug 2025 16:48:09 GMT

@darling412001 wrote:
Yes I agree with you about a restart temporarily fixing it. I'll try a power recycle next. 🤞

I'll try the same. Let me know how it goes for you.

Thanks in Advance

Barry 🙂

Re: Build Version QS037.041.00P

lettice — Sun, 10 Aug 2025 18:01:04 GMT

Sky Glass and Sky Stream distribute updates in a manner of ways.

Do not take the build version as any main guide level.

The UI version is seen as the more regular, along with Platform builds.

Also, as across Sky, updates are delivered to customers in phased delivery schedules over roughly a month period, so some may be on different versions.

What UI version do you guys with the issue have?

Re: Build Version QS037.041.00P

darling412001 — Sun, 10 Aug 2025 18:07:40 GMT

QS037.041.00P

IPO61-ef

Re: Build Version QS037.041.00P

Barry+Mc+Kelvey — Sun, 10 Aug 2025 18:10:55 GMT

@lettice wrote:
Sky Glass and Sky Stream distribute updates in a manner of ways.
Do not take the build version as any main guide level.
The UI version is seen as the more regular, along with Platform builds.
Also, as across Sky, updates are delivered to customers in phased delivery schedules over roughly a month period, so some may be on different versions.

What UI version do you guys with the issue have?

I have an issue with UI Version: 2.50.5.

Scrolling through the Home Screen is laggy. A Restart temporarily fixes the issue. I've completed a full Power Cycle, no lag at the moment, but I'll keep an eye on it and report back.

Barry 🙂

Re: Build Version QS037.041.00P

darling412001 — Sun, 10 Aug 2025 18:56:16 GMT

Where do you find the UI version on the Stream puck?

Re: Build Version QS037.041.00P

Barry+Mc+Kelvey — Sun, 10 Aug 2025 19:01:02 GMT

@darling412001 wrote:
Where do you find the UI version on the Stream puck?

Settings>System Management>System Info. Scroll down, is the sixth one in the list.

Barry 🙂

Re: Build Version QS037.041.00P

lettice — Sun, 10 Aug 2025 19:02:54 GMT

2.50.5 is a recent UI version update that customers may probably have now.

Can you try the following

Reboot your broadband router that your Sky Puck is using.

Then, once up, do a Sky Puck settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Once, your Puck is up and running, leave on a live channel for around half hour, before moving around the menus.

Does that improve your lag?

Re: Build Version QS037.041.00P

darling412001 — Sun, 10 Aug 2025 19:04:46 GMT

Ok thanks.

I have the same as you 2.50.5

Power cycling the box seems to have fixed the sluggish response of the Home Screen.

Re: Build Version QS037.041.00P

lettice — Sun, 10 Aug 2025 19:05:01 GMT

@darling412001 wrote:

Where do you find the UI version on the Stream puck?

In the puck settings under Systems Management, scroll down to find the UI version.

Re: Build Version QS037.041.00P

Bluegiraffe — Sun, 10 Aug 2025 20:25:18 GMT

Also seeing the lag building up in the 37 version - ok after a restart, then gets slower -
Maybe some kind of memory leak - obviously QC did a lot of testing before sling this over the wall

Bluegiraffe

Re: Build Version QS037.041.00P

Barry+Mc+Kelvey — Mon, 11 Aug 2025 02:26:37 GMT

@lettice wrote:
2.50.5 is a recent UI version update that customers may probably have now.

Can you try the following

Reboot your broadband router that your Sky Puck is using.
Then, once up, do a Sky Puck settings restart;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Once, your Puck is up and running, leave on a live channel for around half hour, before moving around the menus.
Does that improve your lag?

I get the bit about rebooting the router/restarting the Sky Stream Puck. How does watching Live TV for approximately 30 minutes also help?

I've done as you'd suggested. I'll report any changes, if the lag returns.

Thanks in Advance

Barry 🙂