SKY Syream Puck Keeps Hanging

SkychatMLT — Wed, 13 Aug 2025 16:18:14 GMT

My sky stream picks keeping hanging and requiring a power off and or reset to get them working again , done all the tests on the sky app but none of them resolve the problems

Re: SKY Syream Puck Keeps Hanging

lettice — Thu, 14 Aug 2025 04:55:36 GMT

You have not mentioned what tests you have you run..

Sounds like you may be getting some kind of local interference blip.

Would suggest if you have not done so, trying a restart of your broadband router and once that is complete do a Sky Stream box restart by going to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Having a good local network broadband reach is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Best way to test your speed your Sky Stream box is getting is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

As above, it may be suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.

Plus, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

topic Re: SKY Syream Puck Keeps Hanging in Sky Stream

SKY Syream Puck Keeps Hanging

Re: SKY Syream Puck Keeps Hanging