topic Re: Sky puck never sent out in Sky Stream

Sky puck never sent out

SkyUsername1234 — Wed, 13 Aug 2025 20:33:29 GMT

2 weeks ago got told I was being given sky stream with my account and it says waiting for me to activate puck however there's no delivery information on orders section and nothing got sent to my house. Maybe it was never ordered. Can't find help with the chat bot. Got no spare time to call.

Re: Sky puck never sent out

mikealanr — Wed, 13 Aug 2025 21:12:54 GMT

Hi @SkyUsername1234

Unfortunately this is a customer helps customer community. You will need to call sky to seek assistance.

We can usually escalate posts to Sky, however this is currently unavailable, so will will need seek support by calling them, or via their social media channels.

MikeAlanR

Re: Sky puck never sent out

Blossom4 — Wed, 13 Aug 2025 22:28:20 GMT

That happened to me me the other week.. ring Sky and reorder it.

Re: Sky puck never sent out

lettice — Thu, 14 Aug 2025 05:00:24 GMT

@SkyUsername1234 wrote:
2 weeks ago got told I was being given sky stream with my account and it says waiting for me to activate puck however there's no delivery information on orders section and nothing got sent to my house. Maybe it was never ordered. Can't find help with the chat bot. Got no spare time to call.

Afraid your only option at the moment for this account problem is to call Sky to get this resolved.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Some of the quieter times to ring are early morning or late evening.