topic Re: Puck stream remote in Sky Stream

Puck stream remote

parkit — Wed, 13 Aug 2025 14:19:11 GMT

Unable to open battery compartment,forced it open only to find that batteries are sealed in making it impossible to replace???

Re: Puck stream remote

BenJoBanjo — Wed, 13 Aug 2025 14:35:54 GMT

@parkit wrote:
Unable to open battery compartment,forced it open only to find that batteries are sealed in making it impossible to replace???

You haver probably broken the remote by forcing it apart.

The batteries are not sealed.

Follow the instructions on this page. If you've broken it you can order a replacement.

https://www.sky.com/help/articles/your-sky-glass-remote

Re: Puck stream remote

Fothergill1 — Wed, 13 Aug 2025 15:22:33 GMT

Hi @parkitRemoving the back of the remote can be a problem the first couple of times as it it very stiff but it definitely comes off so you can replace the batteries.

I find holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the arrow is sufficient to remove the cover. Note the back only moves a few millimetres and can then be lifted off.

A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.

The following is a troubleshooting guide for remote controls which might be of interest.

https://www.sky.com/help/articles/remote-control-help-sky-glass