https://helpforum.sky.com/t5/Sky-Stream/Puck-problem/m-p/5057714#M56450 <P>Picture keeps breaking up and sound and vision do not synchronise&nbsp;</P> Tue, 12 Aug 2025 11:16:38 GMT Eric51 2025-08-12T11:16:38Z https://helpforum.sky.com/t5/Sky-Stream/Puck-problem/m-p/5057714#M56450 <P>Picture keeps breaking up and sound and vision do not synchronise&nbsp;</P> Tue, 12 Aug 2025 11:16:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-problem/m-p/5057714#M56450 Eric51 2025-08-12T11:16:38Z https://helpforum.sky.com/t5/Sky-Stream/Puck-problem/m-p/5057722#M56452 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4452595">@Eric51</a>&nbsp; Your post has been moved from the Sky Go board where you posted this as this isn't a Sky Go app related issue.</P> <P>&nbsp;</P> <P>On your stream puck open the netflix app, go to get help, run con nection test, what speed is showing?</P> Tue, 12 Aug 2025 11:24:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-problem/m-p/5057722#M56452 GD1 2025-08-12T11:24:57Z