https://helpforum.sky.com/t5/Sky-Stream/No-picture-amp-no-sound-but-the-menus-work/m-p/5056800#M56377 <P>Firstly, how are you connecting your second puck to your broadband router, wifi or ethernet cable?</P> <P>&nbsp;</P> <P>Can you go to the Puck settings and under Network, what is the Status showing?</P> <P>&nbsp;</P> <P>Would also if you have not done, suggest trying a restart of your Sky Stream box<BR />Go to Settings&gt;Systems Management&gt;Resets &amp; Updates<BR />Select Restart device<BR />Your Sky Stream puck will perform a reboot. It will take a few minutes to complete</P> Mon, 11 Aug 2025 05:54:24 GMT lettice 2025-08-11T05:54:24Z https://helpforum.sky.com/t5/Sky-Stream/No-picture-amp-no-sound-but-the-menus-work/m-p/5056770#M56376 My 2nd sky puck works 1 day then the next it has no pictures or sound on the tv or any of the apps but the menu works fine &amp; I can open the apps but nothing plays ? I'm on my 2nd puck now as sky couldn't fix it the 1st time ? Sun, 10 Aug 2025 23:12:06 GMT https://helpforum.sky.com/t5/Sky-Stream/No-picture-amp-no-sound-but-the-menus-work/m-p/5056770#M56376 Diesel74 2025-08-10T23:12:06Z https://helpforum.sky.com/t5/Sky-Stream/No-picture-amp-no-sound-but-the-menus-work/m-p/5056800#M56377 <P>Firstly, how are you connecting your second puck to your broadband router, wifi or ethernet cable?</P> <P>&nbsp;</P> <P>Can you go to the Puck settings and under Network, what is the Status showing?</P> <P>&nbsp;</P> <P>Would also if you have not done, suggest trying a restart of your Sky Stream box<BR />Go to Settings&gt;Systems Management&gt;Resets &amp; Updates<BR />Select Restart device<BR />Your Sky Stream puck will perform a reboot. It will take a few minutes to complete</P> Mon, 11 Aug 2025 05:54:24 GMT https://helpforum.sky.com/t5/Sky-Stream/No-picture-amp-no-sound-but-the-menus-work/m-p/5056800#M56377 lettice 2025-08-11T05:54:24Z