Sky Support Direct

RoyCarpenter — Sun, 10 Aug 2025 13:19:03 GMT

Can someone in support contact me now

Re: Sky Support Direct

Mark39 — Sun, 10 Aug 2025 13:22:25 GMT

That won't happen, I'm afraid. We're primarily other customers here, and Sky won't be able to establish easily who you are from a forum post.

You could contact Sky yourself?

https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

Re: Sky Support Direct

SKY1992bf — Sun, 10 Aug 2025 13:22:35 GMT

@RoyCarpenter No one from sky will contact you off the back of a forum post has they can't identify you

Is the issue something we can help with and save you a call?

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

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