topic Re: Puck Remote won’t switch off TV in Sky Stream

Puck Remote won’t switch off TV

IanStarr — Fri, 08 Aug 2025 21:33:16 GMT

I've seen a few of these issues but no real resolution.

Puck needed a reset, set it all up but it won't switch off the TV. Switches it on, Switches Puck on, adjusts volume.

Was working all fine until this week.

Has anyone sussed it out ? Tried the remote reset numerous times, same result.

Re: Puck Remote won’t switch off TV

Daniel0210 — Sat, 09 Aug 2025 03:54:19 GMT

@IanStarr

As you've mentioned a puck a couple of times I take it you have Stream so I'll move your post from the Sky Q board.

Re: Puck Remote won’t switch off TV

Jporch316 — Sat, 09 Aug 2025 09:08:19 GMT

@IanStarr wrote:
I've seen a few of these issues but no real resolution.
Puck needed a reset, set it all up but it won't switch off the TV. Switches it on, Switches Puck on, adjusts volume.
Was working all fine until this week.

Has anyone sussed it out ? Tried the remote reset numerous times, same result.

presuming you are long pressing the standby button on your remote ?

Re: Puck Remote won’t switch off TV

IanStarr — Sun, 10 Aug 2025 10:46:04 GMT

Yeh, I've rebooted a number of times. Reset the handset. It's just found the right TV before with no issues. When I manually try to find the TV it doesn't recognise anything which I find strange. When I allow it to find the TV it has 24 possible options so I guess I'll just need to work through those until I find the one that does everything.

Re: Puck Remote won’t switch off TV

Jporch316 — Sun, 10 Aug 2025 11:43:53 GMT

@IanStarr wrote:
Yeh, I've rebooted a number of times. Reset the handset. It's just found the right TV before with no issues. When I manually try to find the TV it doesn't recognise anything which I find strange. When I allow it to find the TV it has 24 possible options so I guess I'll just need to work through those until I find the one that does everything.

Doesn't take too long to go through them

Re: Puck Remote won’t switch off TV

IanStarr — Wed, 03 Sep 2025 07:36:19 GMT

Sorry but I eventually got it working. Think I went through nearly 20 of the 20+ Models it automatically found. Previously it had always been the first one.