https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-No-Internet/m-p/5053573#M56136 <P>Attempting to set up our new sky steam pucks. None of them have given us the option to connect to the internet, and when it's attempting to update I believe it cannot update as it is not connected to the internet. Does anyone know how to fix this?&nbsp;<BR />Can't get past the 'software updating/update error' issues</P> Wed, 06 Aug 2025 14:19:18 GMT sazzz 2025-08-06T14:19:18Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-No-Internet/m-p/5053573#M56136 <P>Attempting to set up our new sky steam pucks. None of them have given us the option to connect to the internet, and when it's attempting to update I believe it cannot update as it is not connected to the internet. Does anyone know how to fix this?&nbsp;<BR />Can't get past the 'software updating/update error' issues</P> Wed, 06 Aug 2025 14:19:18 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-No-Internet/m-p/5053573#M56136 sazzz 2025-08-06T14:19:18Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-No-Internet/m-p/5053585#M56137 <P>Connect the puck to your router via an ethernet cable temporarily and it will be able to download and install the software update.</P> Wed, 06 Aug 2025 14:29:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-No-Internet/m-p/5053585#M56137 MarkGoldsmith 2025-08-06T14:29:58Z