Sky shop and discovery + error messages

THOR1 — Tue, 05 Aug 2025 16:23:41 GMT

I am not able to get into the sky shop (MYSKY-2018 code) or access discovery+ (MYSKY-2018 error code).

I have tryed the good old turn it off at the wall, wait and tern it on again, but that has not worked . I have also followed all the instructions on the chat bot but it directed me here.

I can see from previous posts this issue is common and needed to be escalated.

Any help would be great.

Thanks 😊

Re: Sky shop and discovery + error messages

Jporch316 — Tue, 05 Aug 2025 18:35:46 GMT

Hi @THOR1

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 2-3 weeks. You may need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

topic Re: Sky shop and discovery + error messages in Sky Stream

Sky shop and discovery + error messages

Re: Sky shop and discovery + error messages