topic Re: SkyTV signal keeps dropping out for 3-4 seconds in Sky Stream

SkyTV signal keeps dropping out for 3-4 seconds

ABZ56 — Tue, 05 Aug 2025 17:24:03 GMT

I recently signed up for SKY TV streaming with the Puck connected to my TV via HDMI. I previously used BT-Now TV via a similar box and HDMI.

The BT-NOW TV box never had any problems of reception, but the SKY signal drops out every 10 minutes or so for 3-4 seconds with a black screen before returning to normal. Sometimes it does not return at all and I have to switch off the Puck and restart everything.

I do not have fibre but the broadband signal has never caused any issues.

Does anyone have the same issues, and what is the solution.

Re: SkyTV signal keeps dropping out for 3-4 seconds

Jporch316 — Tue, 05 Aug 2025 17:49:13 GMT

what speed is your broadband ?

What speed is your puck receiving ? You can check this by going into the native Netflix app and detecting get help then check my network ....

ideally you would need at least 25-30mbs minimum to run optimally.

the only other issue could be your hdmi handshake from the tv cutting out

Re: SkyTV signal keeps dropping out for 3-4 seconds

ABZ56 — Tue, 05 Aug 2025 18:09:37 GMT

Thanks. My BT speed check says 57MBps and the Netflix network check says 65.9 MBps.

Re: SkyTV signal keeps dropping out for 3-4 seconds

Jporch316 — Tue, 05 Aug 2025 18:32:59 GMT

@ABZ56

Are you able to test the puck firstly by connecting via ethernet cable to your router (make sure you turn off WiFi in the settings and then select restart from the settings to save )

also it's worth trying the puck in a different tv

This will help ascertain if the puck is faulty

oh .... it's also worth trying a different hdmi port on your tv a different hdmi cable and give your router a reboot

Re: SkyTV signal keeps dropping out for 3-4 seconds

Nigelb1972 — Wed, 06 Aug 2025 06:41:30 GMT

Is it the WiFi signal that's dropping or is it losing connection to your TV?