topic Playlist content "upgrade your subscription.” in Sky Stream

Playlist content "upgrade your subscription.”

EdisonCrow — Mon, 04 Aug 2025 15:08:28 GMT

I started a programme last night on my Sky Stream puck and it worked perfectly. Trying to continue the show today, it suddenly says I need to upgrade my package to watch. It comes from the Channel 5 suite of channels, so is normally a freeview channel.

Moderator note: updated title to reflect issue

F1 replay

Wayne22 — Mon, 04 Aug 2025 12:23:16 GMT

Started watching the grand prix replay this morning, went out and came back to watch the rest and now says I need to upgrade my subscription, but I have the full sprts package....

Re: Channel suddenly asking me to upgrade package to watch

Windylee91 — Mon, 04 Aug 2025 12:36:45 GMT

Same problem here but on the F1 channels. Can't watch the F1 from my playlist as it says I need to upgrade!

Re: Channel suddenly asking me to upgrade package to watch

Mark39 — Mon, 04 Aug 2025 12:36:48 GMT

Which subscription package do you have? I believe, from murky memory for reasons best known to C5, their non-live content requires a higher level of permission to access.

Re: Channel suddenly asking me to upgrade package to watch

EdisonCrow — Mon, 04 Aug 2025 12:38:17 GMT

I'd have to check, but I started the same show lastnight with no issues. I've also watched many C5 based things before today.

Re: Channel suddenly asking me to upgrade package to watch

EdisonCrow — Mon, 04 Aug 2025 12:39:41 GMT

Seems weird. My parents found the same issie I am having, but can watch the same show if they route through to On Demand.

Re: Channel suddenly asking me to upgrade package to watch

Windylee91 — Mon, 04 Aug 2025 12:40:02 GMT

I also started watching the F1 coverage yesterday no issues. And I have every package!

Re: Channel suddenly asking me to upgrade package to watch

SkyNewbee — Mon, 04 Aug 2025 14:10:17 GMT

We got this today trying to resume watching the golf from a couple of days ago. It seems that this is Sky's roundabout way of telling you that it's no longer available.

Playlist not playing tennis from Sky Sports

Barry1091 — Mon, 04 Aug 2025 14:16:15 GMT

Trying to watch tennis on playback from last night, on my playlist. Comes up 'need to upgrade your subscription'. I already pay for Sky Sports!

Re: Channel suddenly asking me to upgrade package to watch

EdisonCrow — Mon, 04 Aug 2025 14:24:03 GMT

It's odd as when my parents had the same error, they got round it by finding the show in on demand. It's not a fix, but it shows that there's something odd happening on Sky's side.

Re: Channel suddenly asking me to upgrade package to watch

Windylee91 — Mon, 04 Aug 2025 14:25:13 GMT

Are you on Sky Glass?

Re: Channel suddenly asking me to upgrade package to watch

EdisonCrow — Mon, 04 Aug 2025 14:30:37 GMT

No, Sky Stream.

Sky glass

Ian4075 — Mon, 04 Aug 2025 14:32:43 GMT

Does anyone know why I can't watch sky sports playlists as says don't have subscription I do and can watch live cheers

Re: Channel suddenly asking me to upgrade package to watch

Windylee91 — Mon, 04 Aug 2025 14:32:55 GMT

I've fixed mine (on sky glass) by turning the plug off at the wall, then holding the power button down, then, while still holding the button down, turn the power plug back on. Keep the power button pressed until the system applies updates.

This was for Sky Glass, not sure if the equivalent can be done for you??

Re: Sky glass

Daniel0210 — Mon, 04 Aug 2025 14:37:24 GMT

@Ian4075

I've moved your post from the Sky Q board so hopefully someone with Glass will be able to help you.

Re: Channel suddenly asking me to upgrade package to watch

Brains76 — Mon, 04 Aug 2025 14:53:52 GMT

We are having the same problem on Sky stream puck. Reset it and still can't access channels I subscribe to. Anyone managed to get Skye to sort this?

Re: Sky glass

MarkGoldsmith — Mon, 04 Aug 2025 15:00:47 GMT

@Ian4075 wrote:
Does anyone know why I can't watch sky sports playlists as says don't have subscription I do and can watch live cheers

Have you tried a reboot to see if that helps?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

topic: Channel suddenly asking me to upgrade package to watch

Brains76 — Mon, 04 Aug 2025 15:06:13 GMT

Have subscription to Sky cinema but unable to watch programmes. Asking me to upgrade subscription. This is the same for anything in my playlist, recorded from any channel including movies 24, Nat Geo and ITV

Re: Channel suddenly asking me to upgrade package to watch

Chloe-W22 — Mon, 04 Aug 2025 15:07:18 GMT

Hi all,

We are aware of an issue where some customers are seeing the message “ To watch this, you need to upgrade your subscription.” when trying to play content from the Playlist on Sky Glass and Stream.

I'm sorry for the inconvenience but we have the right people working on it.

Re: Channel suddenly asking me to upgrade package to watch

Denise79 — Tue, 07 Oct 2025 10:13:46 GMT

Sky is this still an issue? We are having problems primarily with programmes with HD, but it's random and affects others such as u & Alibi, and also recorded programmes - saying we need to upgrade our subscription, when we already pay fir HD.