topic No WiFi connection in Sky Stream

No WiFi connection

Steve19842 — Sun, 03 Aug 2025 20:07:26 GMT

I've had sky stream for a couple of weeks. I'm finding it barely usable. Constantly get the No WiFi connection message despite having super fast full fibre and all other streaming services on my TV: Netflix, Disney etc working perfectly. When it does connect it regularly drops out and I get 'technical fault' message.
Is this a fault with the puck?

Re: No WiFi connection

GD1 — Sun, 03 Aug 2025 20:55:20 GMT

@Steve19842 On on the puck open netflix, go to Get Help, run connection test.

What speed is being reported.

Also it may be worth looking at the network setting in the puck menu and look at the wifi signal indicator. What is it showing?

Re: No WiFi connection

Me123321123 — Sun, 03 Aug 2025 22:58:57 GMT

I had loads of issues with the puck, I've reserved 2 IP addresses (one for each MAC address) and that seems to have improved the stability.