https://helpforum.sky.com/t5/Sky-Stream/Pick-keeps-freezing/m-p/5051049#M55958 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4411096">@ElaineD69</a>&nbsp;wrote:<BR /><P>I can not stress how disappointed I am with the sky puck. It freezes all the time on sky sports expecially. In the middle iof important events. I have to unplug it 5 or more times I have connected with Ethernet cable and it is still doing it!&nbsp;<BR />I have reset settings.&nbsp;<BR />I disconnected to wifi&nbsp;</P><P>can I have a new puck!&nbsp;<BR /><BR /></P><HR /></BLOCKQUOTE><P>Hi</P><P>&nbsp;</P><P>does it do the same on WiFi ? What speed internet do you have ?</P><P>&nbsp;</P><P>you will need to contact sky (we are all fellow users on here) if you feel you need a replacement puck&nbsp;</P> Sun, 03 Aug 2025 16:28:16 GMT Jporch316 2025-08-03T16:28:16Z https://helpforum.sky.com/t5/Sky-Stream/Pick-keeps-freezing/m-p/5051035#M55957 <P>I can not stress how disappointed I am with the sky puck. It freezes all the time on sky sports expecially. In the middle iof important events. I have to unplug it 5 or more times I have connected with Ethernet cable and it is still doing it!&nbsp;<BR />I have reset settings.&nbsp;<BR />I disconnected to wifi&nbsp;</P><P>can I have a new puck!&nbsp;<BR /><BR /></P> Sun, 03 Aug 2025 16:10:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Pick-keeps-freezing/m-p/5051035#M55957 ElaineD69 2025-08-03T16:10:49Z https://helpforum.sky.com/t5/Sky-Stream/Pick-keeps-freezing/m-p/5051049#M55958 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4411096">@ElaineD69</a>&nbsp;wrote:<BR /><P>I can not stress how disappointed I am with the sky puck. It freezes all the time on sky sports expecially. In the middle iof important events. I have to unplug it 5 or more times I have connected with Ethernet cable and it is still doing it!&nbsp;<BR />I have reset settings.&nbsp;<BR />I disconnected to wifi&nbsp;</P><P>can I have a new puck!&nbsp;<BR /><BR /></P><HR /></BLOCKQUOTE><P>Hi</P><P>&nbsp;</P><P>does it do the same on WiFi ? What speed internet do you have ?</P><P>&nbsp;</P><P>you will need to contact sky (we are all fellow users on here) if you feel you need a replacement puck&nbsp;</P> Sun, 03 Aug 2025 16:28:16 GMT https://helpforum.sky.com/t5/Sky-Stream/Pick-keeps-freezing/m-p/5051049#M55958 Jporch316 2025-08-03T16:28:16Z