topic Re: No sky tv in Sky Stream

No sky tv

Barbara58 — Sat, 02 Aug 2025 14:38:17 GMT

It was working yesterday.today it says there's a problem with the internet but the internet is working all the lights are on.

Re: No sky tv

Mark39 — Sat, 02 Aug 2025 14:43:25 GMT

Try turning both your Puck and your broadband router off at the plug. Wait 30 seconds before restarting your router, and wait until it has fully restarted before turning your Puck back on.

Re: No sky tv

Barbara58 — Sat, 02 Aug 2025 14:51:53 GMT

Is the puck the stream box?

Re: No sky tv

mikealanr — Sat, 02 Aug 2025 15:06:04 GMT

Hi @Barbara58

Yes it's a Sky Stream Puck. The little black box connected to your TV.

MikeAlanR

Re: No sky tv

Barbara58 — Sat, 02 Aug 2025 15:11:46 GMT

I have unplugged the router and the puck put them back in and still no sky tv

Re: No sky tv

Jporch316 — Sat, 02 Aug 2025 15:53:28 GMT

@Barbara58

Try going into settings and selecting the reset network option - this will force you to re join your WiFi network