topic Sky puck frozen in Sky Stream

Sky puck frozen

LuciaFrankitt — Fri, 01 Aug 2025 12:44:22 GMT

Sky puck won't come on properly it's now frozen

Re: Sky puck frozen

GD1 — Fri, 01 Aug 2025 13:19:04 GMT

@LuciaFrankitt Try unplugging from the power for a few minutes then plug back in.

Re: Sky puck frozen

Non+watcher — Mon, 08 Sep 2025 08:57:29 GMT

After a lightening strike my WiFi system and tv were blown,I have received a new router and ordered a new tv but the puck is fried

Re: Sky puck frozen

BenJoBanjo — Mon, 08 Sep 2025 09:05:52 GMT

@Non+watcher wrote:
After a lightening strike my WiFi system and tv were blown,I have received a new router and ordered a new tv but the puck is fried

You'll need to ring Sky to ask for a replacement.

Re: Sky puck frozen

lettice — Mon, 08 Sep 2025 09:44:39 GMT

@Non+watcher wrote:

After a lightening strike my WiFi system and tv were blown,I have received a new router and ordered a new tv but the puck is fried

You will need to contact Sky.

Click on the Get in touch button at the bottom of this page for either an online chat (if a available) or a contact number.

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/damaged-sky-glass