https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5049505#M55836 <P>My sky stream puck is not setting up and has given me a software error. I've tried doing all the help guidelines but it's still not working&nbsp;</P> Fri, 01 Aug 2025 11:55:43 GMT Austin3278 2025-08-01T11:55:43Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5049505#M55836 <P>My sky stream puck is not setting up and has given me a software error. I've tried doing all the help guidelines but it's still not working&nbsp;</P> Fri, 01 Aug 2025 11:55:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5049505#M55836 Austin3278 2025-08-01T11:55:43Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5049704#M55852 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4445658">@Austin3278</a>&nbsp;<BR /><BR />Try connecting usng an ethernet cable (just for setup). If that doesn't work try all the steps in this article:&nbsp;<A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A></P><P>&nbsp;</P><P>Failing that you will need to speak to Sky. We are fellow cusotmers here on the community.<BR /><BR /></P><P>MikeAlanR</P> Fri, 01 Aug 2025 16:05:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5049704#M55852 mikealanr 2025-08-01T16:05:30Z