topic Re: Stream start up in Sky Stream

Stream start up

Ben420 — Thu, 31 Jul 2025 13:11:19 GMT

What a waste of time how many times must i turn of my puck at the mains to either get a software error try again or updating software to then get software error try agian had it fitted at 9am this morning its now ten past 2 in the afternoon and im still no further forward than before i had sky fitted . Wish id not botherd and just stayed with amazon .

Re: Stream start up

Fothergill1 — Thu, 31 Jul 2025 13:35:04 GMT

Hi @Ben420 as you have found the only way to get past this error message (at least the only way I have found) is to reboot your puck. You can either unplug it for a short while or use the restart procedure at Settings > System management > resets & updates > Restart device (this takes a couple of minutes and give a blank scree for a while). I had to do it myself about an hour ago.

Sky are aware and are working on the issue.

Re: Stream start up

Jporch316 — Thu, 31 Jul 2025 22:46:06 GMT

@Ben420

Try running plugging the puck into your router with an Ethernet cable while to carry out the update